aj44 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how we collect, use, and protect your data.
Introduction and Purpose
aj44 ("we", "us", or "the platform") is an online betting and casino service provider in Bangladesh. We take the privacy of our users very seriously. This privacy policy will tell you what types of information we collect, what we use it for, and how we keep it secure.
By registering on the aj44 platform or using our services, you are considered to have agreed to this privacy policy. Please read this document carefully. If you disagree with anything, please contact us.
What Information We Collect
2.1 Information Collected at Registration
When you open an account at aj44, we collect the following information:
- Full name
- Email address
- Date of birth (for age verification)
- Mobile number
- Password (stored in encrypted form)
- Preferred currency and language
2.2 Identity Verification Information (KYC)
To ensure security and for financial transactions, we may collect the following documents:
- National ID (NID) or passport copy
- Proof of address (utility bill or bank statement)
- bKash, Nagad, or Rocket account details (for transaction verification only)
2.3 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and device information
- Browser type and operating system
- Session duration and click data
- Cookie and local storage data
- Referral source (where you came to our site from)
Purpose of Data Use
We use the collected information for the following purposes:
- Account management: Creating, managing, and securing your profile.
- Transaction processing: Managing deposits, withdrawals, and bonus calculations.
- Identity verification: Age verification (21+) and fraud prevention.
- Customer support: Resolving your issues and providing assistance.
- Legal obligations: Retaining data in accordance with applicable laws.
- Platform improvement: Analyzing user experience to improve our services.
- Communications: Sending important updates, security alerts, and promotional messages.
Sharing Information with Third Parties
4.1 Authorized Third Parties
We may share limited information in the following cases:
- Payment processors: With bKash, Nagad, Rocket, and banking partners for transaction verification.
- Game providers: With Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others for operating game services.
- Technology infrastructure: For secure hosting and data storage services.
- Law enforcement agencies: When required by legal order or investigation.
4.2 Terms of Data Sharing
We have strict confidentiality agreements in place with all third parties we work with. They may use the information only for specific purposes and within the agreed terms. We ensure they follow the same data protection standards that we do.
Cookies and Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. They help us remember your preferences, manage secure sessions, and improve the platform's functionality.
aj44 uses the following types of cookies:
- Essential cookies: For login sessions and security tokens — these cannot be disabled.
- Functional cookies: To remember language preferences and account settings.
- Analytics cookies: To understand site usage patterns — fully anonymous.
5.2 Cookie Controls
You can delete or block cookies from your browser settings. However, please note that disabling essential cookies may affect some important features of the platform.
Data Security Measures
aj44 has adopted industry-standard technical and administrative measures to protect your personal information:
- SSL Encryption (SSL/TLS): All data transfers are secured with 256-bit encryption.
- Password hashing: Passwords are never stored directly — they are kept only in a one-way hash format.
- Two-factor authentication: The option to add an extra layer of security to your account.
- Regular security audits: Our systems undergo regular security audits.
- Access controls: Only authorized staff can access user data.
- Data backup: Data is securely backed up to prevent loss.
Data Retention Period
We retain your information only for as long as necessary:
- Active accounts: Full information is retained for the duration the account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a set period due to legal requirements.
- Transaction records: Financial data is retained in accordance with regulatory requirements.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are retained for a maximum of 12 months.
Once the data retention period ends, we securely delete or anonymize it so that your identity can no longer be identified.
Your Data Rights
8.1 Access and Correction
You can request to view the personal information we hold about you and to correct any inaccurate information at any time. To do so, use the profile settings in your account or contact our support team directly.
8.2 Data Deletion Request
After closing your account, you may request deletion of your personal information. However, certain information may need to be retained for a specified period due to legal obligations or ongoing disputes.
8.3 Objection to Data Processing
You may request to opt out of marketing communications. To do so, update your account settings or write to us by email. However, important messages related to your account and security cannot be turned off.
8.4 Request Processing Time
We try to process any information-related requests as quickly as possible. For complex requests, we will notify you in advance and provide regular updates.
Protection of Minors' Information
aj44 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect information from minors. Age verification is in place at the time of registration.
If we become aware that a minor has provided information, that account will be closed immediately and the related information will be deleted. If a parent or guardian believes their child has registered on the platform, please contact us at [email protected].
Policy Changes and Updates
We may update this privacy policy from time to time to keep pace with changing circumstances and legal requirements. When any significant changes are made:
- The "Last Updated" date at the top of the page will be changed.
- Registered users will be notified by email.
- A notice about the new policy may be shown when accessing the platform.
Continued use of the platform after the updated policy is published will be considered your agreement to the new policy. We therefore recommend that you visit this page regularly.
Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team, fluent in Bengali, is always here for you:
We are committed to responding properly to all requests. Your privacy is our priority.